Shipping policy

1. Shipping Partners

We work with a network of reliable couriers, including:

  • Aramex South Africa
  • The Courier Guy
  • PUDO
  • Fastway Couriers
  • Buffalo Logistics (where available)

The courier used will depend on your delivery location, service availability, and the size/weight of your order.

2. Processing Time

  • Orders are processed within 1–2 business days (excluding weekends and public holidays)
  • Orders placed after 2 PM may be processed the following business day

3. Delivery Timeframes

Estimated delivery times:

  • Main cities: 4–8 business days
  • Outlying areas: 8–11 business days
  • Delivery timeline are not guaranteed

Please note: These are estimates and may vary due to factors beyond our control (e.g. weather, courier delays, peak periods).

4. Shipping Costs

  • Shipping fees are calculated at checkout based on your location and order size
  • We may offer free shipping promotions from time to time (subject to terms)

5. Order Tracking

Once your order has been shipped:

  • You will receive a tracking number via email or SMS
  • You can track your parcel directly through the assigned courier

6. Delivery Addresses

  • Please ensure your shipping address is accurate and complete
  • We are not responsible for delays or failed deliveries due to incorrect address details
  • If a parcel is returned to us due to incorrect information, additional shipping fees may apply

7. Missed Deliveries

If you are unavailable at the time of delivery:

  • The courier may attempt redelivery or contact you to arrange a new delivery time
  • In some cases, your parcel may be held at a nearby depot or locker point (e.g. PUDO)

8. Risk & Ownership

  • All orders remain our responsibility until delivered to your specified address
  • Once delivered, responsibility passes to the customer

9. Delays & Liability

While we work with trusted courier partners, delays can occasionally occur. We are not liable for:

  • Courier-related delays
  • Lost or damaged parcels once confirmed delivered

However, we will assist you in resolving any delivery issues with the courier.

10. Contact Us

If you have any questions about your shipment:

📧 Email: thecrossfitcompany@gmail.com

📍 Based in South Africa


We don’t just ship products — we deliver performance. Your gear is on its way.